Why Work for McSwain?
Local, family owned for 58 years
Great benefits and 401k
Paid vacations and holidays
Low employee turnover
Opportunity for growth
McSwain is growing! In order to meet the demands of increased business, we have several positions available.
We have been a local, family-owned business since 1968 and enjoy working together as a team.
Please see below for our open positions. If you are interested in a career with McSwain,
please send resume:
Email: HR@McSwainCarpets.com.
Mail: 2430 E. Kemper Rd., Cincinnati, OH 45241
Available Positions
The Builder Sales Support Specialist provides dedicated estimating and order-processing support for McSwain's residential builder accounts (Production and Custom homebuilders). This role reviews plans and specifications, prepares accurate flooring takeoffs and estimates, and writes up builder orders so that outside sales representatives can focus their time on business development, job-site presence, and builder relationships.
What You'll Do
- Review builder floor plans, specifications, and community/phase documents to prepare accurate flooring takeoffs and estimates for new-construction orders.
- Write up and process builder quotes and orders (product selections, pricing, quantities, and specifications) in McSwain's NetSuite system, ensuring accuracy before release to production/installation.
- Serve as a shared estimating and order-support resource across multiple builder accounts and sales representatives, providing consistent coverage regardless of any one rep's schedule or availability.
- Coordinate with sales representatives to confirm scope changes, buyer selections, plan revisions, and schedule updates before finalizing orders.
- Track order status, backlog, and upcoming installation schedules for assigned builder accounts, flagging capacity risks proactively.
- Communicate directly with builder purchasing agents or superintendents as needed to clarify specifications or resolve discrepancies.
- Set up templates and standard takeoffs for recurring house plans to speed up estimating on repeat floor plans within a community.
- Identify and flag pricing, product, or spec discrepancies before an order is finalized, working with sales and purchasing to resolve them.
We're Looking For Someone Who
- 2+ years of experience in flooring, building products, or construction-materials estimating, order processing, or a related trade role.
- Ability to read residential blueprints, floor plans, and builder specification packages.
- Strong attention to detail and accuracy while working under production deadlines.
- Proficient in Microsoft Excel; experience with an ERP or order-management system (NetSuite experience a plus).
- Highly organized, with the ability to manage multiple builder accounts and orders concurrently.
- Clear, professional written and verbal communication with both internal sales staff and external builder contacts.
- Prior experience supporting production/volume home builders or new-construction flooring programs specifically preferred.
- Working familiarity with carpet, LVP, tile, and hardwood product lines and typical builder-grade specifications a plus.
Do you enjoy helping people and creating exceptional customer experiences? McSwain Carpets & Floors is looking for a friendly, organized, and solutions-focused Customer Care Specialist to join our Retail Team.
In this role, you'll be the primary point of contact for our customers, assisting with installation questions, scheduling, service requests, and problem resolution. You'll work closely with our sales and operations teams to ensure every customer receives the outstanding service McSwain has been known for since 1968.
What You'll Do
- Answer customer phone calls and emails with professionalism and care
- Assist customers with installation and service-related questions
- Research and resolve customer concerns
- Communicate effectively with sales, operations, and installation teams
- Help create a positive customer experience from start to finish
We're Looking For Someone Who
- Enjoys helping people and solving problems
- Has excellent communication and organizational skills
- Is positive, dependable, and team-oriented
- Has at least 2 years of customer service experience
- Is proficient in Microsoft Office and comfortable learning new software
Are you passionate about helping people create beautiful spaces? McSwain Carpets & Floors is looking for motivated, customer-focused Sales Consultants to help homeowners find the perfect flooring solutions. If you enjoy building relationships, have an eye for design, and thrive in a results-driven environment, we'd love to meet you.
What You'll Do
- Welcome customers and guide them through our flooring showroom
- Recommend products that fit each customer's style, needs, and budget
- Build lasting relationships through exceptional customer service and follow-up
- Collaborate with sales, operations, and installation teams to ensure a seamless customer experience
- Achieve individual and team sales goals while delivering outstanding service
What We're Looking For
- Strong communication and relationship-building skills
- Sales experience preferred (flooring, design, or home improvement is a plus)
- Organized, self-motivated, and customer-focused
- Comfortable using computers and learning new technology
- A positive attitude and passion for helping customers
Are you dependable, hardworking, and enjoy staying active? McSwain Carpets & Floors is looking for a Warehouse Associate to join our team at our Sharonville headquarters. In this role, you'll help keep our warehouse running efficiently by preparing materials, assisting with deliveries, and supporting daily operations.
What You'll Do
- Receive, organize, and prepare flooring materials for delivery and installation
- Load and unload trucks safely and efficiently
- Operate forklifts and warehouse equipment (training provided)
- Assist with deliveries and pickups using company vehicles (no CDL required)
- Help maintain an organized, clean, and safe warehouse environment
What We're Looking For
- Warehouse experience preferred, but not required
- Forklift experience is a plus (in-house training and certification available)
- Ability to lift 60–80 pounds
- Self-motivated with a strong work ethic and team-first attitude
- Familiarity with warehouse equipment or conveyor systems is a plus
A History of Family
What began as two brothers working together more than 65 years ago has grown to become one of the largest and most trusted flooring retailers in the nation. Built on the principles of honesty, excellence, family, and customer service, McSwain Carpets & Floors continues to set the standard.
Flooring for Everyone
You’ll find thousands of the latest styles in carpet, laminate, hardwood, ceramic tile, and vinyl to create a look that fits your unique vision and budget. With McSwain, you get trend-setting ideas and design innovations from the top brand names in flooring.
Service You Can Trust
At McSwain, our flooring specialists guide you through the process of choosing the perfect flooring solution. From design consultation to installation, we take time to get to know you. Then, we help create a floor that truly reflects your unique style and personality.
Design Assistance
Let your imagination run wild! Our flooring design consultants have the training, knowledge, and expertise to offer you design assistance to help with the right selection to transform your house into your dream home.
Shop At Home Service
Share your vision and we will assist in your design by bringing product samples to your home. We will assist with overall design, provide a complimentary measure, and give a free no-obligation estimate.
Giving BacK
Making a difference in the community has been a constant goal at McSwain since our start. Learn all about our outreach programs including our partnership with Habitat For Humanity and so much more.
Over 55 years of Quality Service and Flooring
More than 55 years after our first store opened, McSwain Carpets & Floors is still very much a family business. President Jason McSwain continues to uphold the tradition of putting customer care first.
Proud member of the National Floorcovering Alliance
McSwain Carpets & Floors is a proud member of the National Floorcovering Alliance. The NFA is an association of the largest and finest floor covering dealers in North America. Fewer than a tenth of one percent of all flooring dealers meet the exceptional criteria of high-quality sales, service, and integrity required to maintain membership. Thanks to our membership, McSwain Carpets & Floors has access to exclusive products and special purchasing opportunities.
Unparalleled Flooring Selection from Valued Manufacturer Partners
