Terry approaches each floor as a 'signature' of his
skill |
Personnel
inspect carpet prior to installation
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Hand-carved for imaginative customers
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Customer service is the most important aspect of
each associate's responsibilities. Through achieving
this shared focus throughout
the McSwain organization, our company's success
is longer lasting than any one marketing
opportunity, product cycle or management term
of leadership.
For over 70 years McSwain has been exceeding customer
expectations by working hard to give every customer
the best value and finest quality, and to do so with the highest
integrity.
For McSwain, our culture is more than a mission
statement declared, more than a set of procedures derived to
keep
tasks on track. Our culture is defined by the people
of McSwain represented by those pictured above:
• Our hardwood floor technicians carry on our four generations
of quality and craftsmanship
• Our warehouse personnel inspect every piece of carpeting
prior to installation as an additional quality
inspection similar to what the manufacturer also performs
• Our commercial division associates have 214 years of
combined experience with McSwain
• Our retail service personnel possess an average of 16
years flooring installation experience
The people you will come in contact with are those
who embody our company culture. We are McSwain
Carpets & Floors.
What best describes McSwain today? In Cincinnati,
Dayton and Northern Kentucky, we are the flooring
company committed to customer service with the
highest level of integrity in everything we do
and in every relationship
- with our customers, our supplier partners and
communities we serve. Customer service is an active
daily undertaking
by all. Our focus in every opportunity is to meet
and then exceed our customer's expectations. As
the largest employer
of flooring installers in the Tristate, we attract,
train and retain the very best. Weekly, 138 flooring
technicians
perform their skills for McSwain customers. Many
technicians have been associated with McSwain
for 15 years or more.
Our commitment to quality is the environment that
retains the very best installers.
In appreciation, I would like to thank our past and current
customers, our employees both past and present, and our
communities for their continued support and confidence.
Our commitment runs deep. We look with great optimism to
the challenges and opportunities that lie ahead. Let our
team perform for you today.
Sincerely,
Jason S. McSwain
President
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