The McSwain Story
Brothers Working Together…
The beginning of the McSwain Carpets story is found in the spirit of cooperation between two brothers. Since the age of twelve, Ron McSwain worked at his older brother Ralph’s flooring company, eventually paying for his college education by installing hardwood for Ralph’s customers. Both of them learned their skills from their father and grandfather who operated small hardwood flooring businesses from their homes. One of the principles passed to them by their elders was to conduct business with “service you can trust.”
In the mid 1960s Ron formally joined Ralph’s business, McSwain Hardwood Floor Co. The business thrived as they crafted beautiful hardwood floors at lower prices and treated builders and homeowners with integrity.
On July 18, 1969, the brothers incorporated a brand new division of McSwain Hardwood Floor Co. that would soon become a true family tradition: McSwain Carpets. It was started with a single purpose — to provide outstanding service and quality workmanship in carpeting to the builders and homeowners of Cincinnati.
The Business Expands…
The new business grew rapidly and in 1974 Ron bought his brother’s interest in McSwain Carpets. The business continued to grow, doubling in size every three years. In 1978, McSwain expanded to service the Northern Kentucky customer.
In 1980, McSwain Carpets received “The Flooring Award,” one of the highest honors in the floor covering industry. McSwain Carpets opened its first Dayton store in 1986, and watched as an unwavering zeal for customer service created a winning reputation.
In 1988, Ron received the Chamber of Commerce’s “Small Business Person of the Year” award, and the company won the “Crescendo Award,” an award given to the 50 fastest growing companies in Cincinnati.
McSwain Carpets Today…
Throughout the years we have built upon our solid foundation of “service you can trust,” putting together a team of employees we can be proud of.
In addition to expanding the products and services found in our retail stores, McSwain Carpets added divisions to provide for businesses in new home building, commercial construction, and property management. Each division is staffed with specialists in both sales and installation to best meet customers’ unique needs.
The McSwain family story comes full circle with McSwain Carpets’ 2003 acquisition of McSwain Hardwood Floor Co. Under the new name of McSwain Carpets & Floors, we now provide our customers with the most complete and up– to–date selection of floor coverings of every kind in the entire Tri–State area. Our exclusive UV cure hardwood coating technology is an excellent example of McSwain utilizing leading innovation for a customer’s enhanced experience.
Remembering Our Origins…
With deep roots in our community, we continue to honor Ron McSwain’s tireless work ethic, his dedication to perfection, and his belief in the importance of supporting those in need in our community.
More than 48 years after our first store opened, McSwain Carpets & Floors is still very much a family business. Jason McSwain, President, upholds the tradition of putting customer service first.
There are a lot of people to thank for our successes — most importantly, our customers. We are grateful to them for allowing us to help make their home decorating dreams come true. We work hard to maintain our high standards and offer our customers the best possible product. McSwain has won the exclusive 2016 Gold Standard Award for excellence in retailing from the World Floor Covering Association. This national award showcases our commitment to exceed customer expectations and provide an excellent level of service in every step of the flooring process.